UOB call center serves customer complaints and various kinds of services
The UOB call center is certainly very useful for its users. UOB itself is one of the banks that is quite old. While in some regions most people don’t know this, the name UOB is already very popular in big cities. The company was founded in 1956.
If calculated from that year, on August 31, he will also be 65 years old. With such a long-term existence, there are many users themselves. Its employees alone are more than 3,000 people. With this, the trend is already visible in many ways. The banking world is actually very complicated.
This complexity certainly makes a number of problems that customers often experience. This issue must be resolved as soon as possible. You as a customer will have a hard time with it because knowledge of the banking world itself is not easy to find. Therefore, it may be the best option to contact the UOB call center.
It is not difficult to contact the UOB bank call center
Call centers can help in many ways. This is because the CS that manages the call center has gone through a long period of training. Long training has certainly developed its knowledge of call centers. This makes it clear that any questions and complaints submitted by consumers will receive an appropriate answer.
Contacting the UOB call center itself is actually very simple. To contact him by phone, the customer must contact the number 14008. It was the official UOB number for customer service. The number is activated for 24 hours. With that, you can contact him at any time.
But when you contact him, there is a fee paidforyou. The interest rates themselves are uncertain. Depending on the supplier used by the consumer. The more expensive the supplier is, the higher the costs that need to be incurred. To reduce costs, it is the right decision to contact the use of a landline.
Contacting the UOB call center from a landline is actually much cheaper. This is because the cost of landline has been determined every month so customers don’t have to spend more. Although it is highly affordable, the cost is often an issue for consumers when they call the number.
Therefore, there is another option in the form of contacting the service via chat. To use the service, customers can contact the official email from UOB. The official email itself can be found on UOB care@UOB.co.id. Communication by email, however, is clearly different from communication by phone.
When you contact the UOB call center by email, you must be patient waiting for the provider to provide the answer. To make it easier, be sure to provide your questions with the clearest story. This method will make it easier for suppliers to provide the best answers customers need. The speed with which the answer comes will surely benefit you.
Advanced customer complaints system
Customer complaints are the main feature in the call center. When contacted, there are complaints customers can make so that perceived losses can be refunded. However, when contacted by the call center, this does not mean that the payment of the losses will be made immediately. It’s a system that needs to be approved first.
For example, consider the matter when making a transfer of a certain amount. For example, transfer money worth 100 million rupees to colleagues. However, there appears to be a warning that the move has failed. When you look at your position, it turns out that your ranking has been reduced based on this amount.
When this happens, of course, you can contact the UOB call center. When contacted by the call center, customers will first interact with CS. There, the CS will pose some questions as well as listening to the complaints provided. If all is done, the complaint will be followed up.
Following the complaint, CS will direct the case to the relevant area. The relevant range will explore why the balance can be reduced when delivery has not been carried out. In this way, you will know the cause of the decrease in balance. As a rule, this happens due to an error in the system.
If the problem is actually due to an error in the system, the UOB call center will apologise to the consumer by sending an explanation of the survey results. Explanations of the results of this survey can be sent through various media, ranging from email, phone, SMS. In the message, UOB will declare its agreement with consumer complaints.
The deal will lose an amount of $100 million returned to consumers. After the money has been returned, the customer can check the status to make sure the money has actually arrived. If you have entered a complaint process, the complaints process is complete and customers can perform the activities as usual.
There are several conditions for a claim being denied
When an error arises due to the system, all complaints will be accepted by UOB. Consent will also be given directly through a public message. But if the error arises as a result of the customer’s negligence, the bank will reject the complaint. This refusal will be transferred directly from the UOB call center.
Of course, his refusal did not take place informally. There will be a clear reason why the complaint was rejected. When this rejection occurs, there are several options for customers to choose from. The first option definitely stops here because he is aware that the mistake was made personally.
However, if you believe you have done nothing wrong, the customer can make further complaints. for this type of problem, the call center will also provide guidance to carry out the next stage of the complaint. In the complaint, the consumer can direct it to two public institutions.
The first public institution was BI. Bank Indonesia will receive complaints relating to the payment system. The payment system itself varies from credit cards, debit cards, to transfers of funds. When the problem is the loss of the balance of $100 million as in the example above, a claim will be filed with BI.
However, in addition to BI, complaints can also be sent to OJK. OJK itself stands for financial supervision. OJK is an organization that handles consumer complaints. The complaints themselves vary from checking accounts, to savings, to credit. You can also contact him for further complaints.
BI and OJK, however, are the final stages of complaints. Once the two have made a decision, UOB and the client must approve and approve it. This will be solved and there will be no more problems in between. By contacting the call center, a guide on this matter will be provided clearly.
A number of problems can be solved with call centers
There are a number of issues that make consumers need to contact the UOB call center. One of the problems is about debit cards. The most common problem customers encounter is in the form of deposited debit cards. This can happen because it takes too long to insert the card or enter the PIN too often too often.
In addition, you can also contact the call center if you have any questions related to the banking world. The question can also cover all aspects. By asking the call center, CS will provide a detailed explanation of the application. Of course, CS’s response is much more satisfying than looking for the answer yourself on the Internet.
You do not need to hesitate when contacting CS for various purposes. Its existence serves as a guide for customers. Thus, it is actually the place if the difficulties are found, a way out is searched through the call center. After all, it is very simple to contact the UOB call center and the cost is not high.