How doI get to help center for information and restrictions? : Flixabay

About Jenius, Jenius Call Center, amenities and amenities

In this article we will talk about the Jenius call center and what are the advantages of Jenius himself. Jenius is actually a digital banking app where this app can help you conduct various financial activities such as savings, transactions to manage finances.

In the increasingly digital era, everything becomes easy, evenif you don’t have to  do it from one place, more precisely from a smartphone or smartphone that is already based on iOS or Android. Jenius is an app launched by BTPN in 2016.

This app can even connect to the national banking ecosystem and international payment systems with Visa debit cards and national payment gateways or GPNs. Many are greatly helped by the existence of this genius because it is an application that is considered smart for managing finances.

Many seek information about Jenius call centers only to get information related to its functions. Indeed, this one app simplifies banking activities where you can send money, pay bills, save to make deposits only with a smartphone so it is very convenient.

What are the benefits of using Jenius?

As well as the discussion earlier where this app really facilitates one’s banking activities because all transactions can only be done using a smartphone.   It will not keep pace with the development of technology that is becoming more sophisticated by the day, so you do not have to personally come or wait in line at the bank.

There are many benefits that you can get by using just one account, but you can enjoy various transactions.  Starting with the deposit of funds, withdrawals without visiting a bank or ATM.  This is why it is very practical in conditions that are more advisable to be inside  the home  as during the current  pandemic.

Jenius itself has several types of cards, namely m-card, e-card and x-card.  For an e-card itself, it is a virtual card that looks more like a credit card. If the m-card type is the type of card for the active balance or master balance on the account and an x-card that is almost similar to an m-card, it can be used for transactions and cash withdrawals, but there is a daily purchase limit.

The types of savings from Jenius also vary, namely Flexi savings, dream savings and Maxi savings so that you can choose or adapt to your needs. For more information, we advise you to contact Jenius call center. This digital card also provides many advantages, including:

  1. No transfer fees although different banks
  2. Gratje cash withdrawals at ATM
  3. Can easily open an account, more precisely online so it’s very simple and convenient
  4. There are no administrative fees so every month the balance remains safe
  5. It can be used abroad because Jenius is included in the Visa network

Frequently asked questions about Jenius via CS services

In the midst of this pandemic, it is recommended that you be at home, so that all kinds of transactions are done online. So , genius can be used as one of the solutions when you want to transact or open a new account, but there are still many people who feel unfamiliar about the process.

There are nota few people who contact jenius call center services to  get detailed information. There are several common questions such as how to top the balance, how to see the number of accounts, and what are the different types of savings, namely Flexi savings, Dream saver and Maxi savings.

To replenish the balance is actually very easy, you can make a transfer from another bank by entering the Bank’s BTPN code, which is 213, then your Jenius account number and mobile phone number registered with Jenius. You can check your mobile phone number and account number via the Jenius app in the profile menu.

Many are interested in whether they can get a pass, the Jenius application itself does not provide a direct pass but an e-statement or checking account that you can even access every month through profiles and settings in  the application or you can also use the Jenius call center service.

You can download the app through the play store or  app store, it can be customized to the smartphone you are using whether it is based on Android or iOS. In terms of different types of savings, you can use Flexi savings as an emergency fund or deposit that provides flexibility to withdraw money or deposits.

As for dream savings, you can use it to save in line with certain goals that you will achieve in the future. The last one is the Maxi server where you can make time deposits. Of the three types of savings, you can choose which one suits your needs.

Functions of a very useful  application

Using this one banking app means you can control all debit card activities from the card center menu. In fact, you can also change the daily withdrawal limit or the transaction purchase limit of each Jenius debit card because there is a feature called changing the limit so that your finances are more controlled.

Without contacting the Jenius call center, you can re-make your hook changes, block and unblock, and viewyour transaction history.   So later even if there is no physical ledger, you can see transactions via a digital or debit card.

This digital card is even connected to national ATMs and Visa networks around the world.  So you no longer have to do upgrades to be able to transact at home or abroad.   No wonder many are interested in opening this one debit account.

After opening the account, the debit card will be sent by the bank to the registered address.       If the address is in Jabodetabek, you can get the debit card  for 2 days    during working  hours  and over that you can get it within 7   days from the date of making  the card request mentioned.

If  more  than the general time limit is specified, you have not yet received a debit card,  then you should immediately contact jenius customer service or call center for additional information. Through the call center, you can find out the delivery status of the debit card.

How doI get to help center for information and restrictions?

When you have problems, you can contact the call center or BTPN care at 1500 300 or via an international call at +62 21 2450 5500. Through the Jenius hotline service or call center , you can consult in both ways to immediately get treatment about the obstacles you are experiencing.

If you do not have the ability to call the above number, you can send an e-mail message to customer service at address. In the meantime, to get general information about Jenius debit cards, you can contact

Just a suggestion when you create a PIN for a Jenius debit card, you should use a different PIN number for ATMs and apps.  This is just a preventive measure to make transactions   safer and  to have fewer obstacles that require you to contact Jenius call center.

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