Mega call centre, best place to file complaint or complaint
Mega call centre is the best choice for those of you who want to file a complaint and get a solution as soon as possible. Mega is one of the banking institutions in Indonesia and already has many customers| Various products and services are able to attract the interest of its loyal customers|
Like other banking institutions, even though they want to provide the best services to customers and the public, they cannot satisfy all their customers| That is why there are some complaints and complaints they receive for the development and progress of the bank|
Moreover, everyone has a different opinion, so it is only natural that the bank will still receive complaints, including bank mega| In fact, there are many ways in which customers can file complaints through websites, customer service, call centres or direct bank mega office visits|
However, many customers prefer Mega’s call centre service to file complaints as it is considered to be more practical and easier than going to branch offices and centres | However, you need to know things related to the call center in advance so as not to take the wrong step.
Ways to contact the call center
How can you submit a submission if you do not know how to contact the call centre from Bank Mega. You can contact the call center via landline or cellphone, so it depends on each person’s comfort when contacting the call center to lodge a complaint or complaint.
For those of you who want to use a landline to communicate with the mega call center, call 1500010 number. It’s different if you want to use a regular cellphone, then call 60010. You can contact both numbers from anywhere, at home, in offices, public places and others.
Both numbers are used only for indonesians| However, for foreign customers and for those who wish to file complaints in bank mega, there is no need to worry as there is also a special call centre service for customers abroad, namely by calling 021-29601600 number |
First, you’ll be greeted by a answering device that usually happens when contacting the mega call center. After that, there are several menus that you need to choose the purpose of contacting the complaint or the call center. Only then, will you connect with Bank Mega to solve the problem.
Other ways to file a complaint
As stated earlier, the bank is not the only way to file complaints or issues related to products and services from Mega. There are many other ways that you can choose to file a complaint and you can choose it as per your needs and wishes|
In addition to mega call centres, there is bank mega webmail as a replacement for mega bank email | you first need to visit bank mega’s official website then visit the consulting page on the web | you will find many categories of problems that usually occur and you only need proper access|
Then there are other services that you can use to file a complaint, such as social media. Bank Mega provides a range of social media, such as Twitter, Facebook, and Instagram that you can use to find more information about products and services to make complaints.
The last step you take to file a complaint is to go directly to the bank mega office, both the branch office and the head office, depending on the complaint you have filed. Some complaints have to be addressed at the head office, though there are some that are enough to reach the branch office|
Could complaints be toll-free?
This question is often raised by those who want to contact the call center| Many of us will think repeatedly about contacting the call centre because we think it will seize a lot of credit| So, does communicating with mega call centers use a lot of credit?
Usually like call centers that require credit when you want to communicate with them. It’s just that, it’s not as big as we can imagine because it depends on the type of phone used, the operator, and the duration we’re talking about| But, you still have to provide credit first|
As discussed earlier, mega call centres can be contacted using landlines or common cellphones. If you use a landline, the only fee that will be charged is the local fee so it won’t take a lot of credit so you don’t have to worry|
However, for ordinary mobile phone users, it also depends on the operator you use as each operator has its own policy regarding the fee for communicating with the call center. However, in general, the rate is calculated per minute so that the more time you call, the higher the fee will be|
Is the service available for 24 hours?
In addition to credit issues, the issue of service time or operating hours of Mega’s call center is also a question for many people | many customers will think in advance when is the right time to contact the call center as they do not know the operating hours provided by the bank|
In order to provide satisfactory service to the customers and the public, the bank provides a mega 24-hour call center service. Therefore, you can contact the call center anytime and anywhere when needed. For example, in the morning, in the day, at night or in the morning|
The sooner you submit a complaint or complaint experience, the sooner you will get the best solution. This is the best form of service that the bank wants to offer to mega customers and the public| So, you don’t have to worry when you get this kind of problem|
So, when you experience issues related to the products and services provided by Bank Mega, you can immediately report the same through the Mega Call Centre. In this way, the problem will not move forward and can get the best solution quickly so that there is no problem that continues|
Common problems when communicating with call centers
Every banking institution, restaurant, office, or company that is already big usually has a call center number as a place for customers and customers to file complaints and complaints| So is with Mega’s call centre which is always well served and provides solutions to the target|
If you experience problems while using bank mega products, of course it’s very annoying, especially if you’re busy and do a lot of work, surely emotions also contribute to it| Paired with a call center that cannot be contacted at a particular time, the problem may worsen.
Problems with call centres that cannot be reached are usually due to a large number of incoming calls, leading to an increase in telephone traffic. This is naturally the case and the solution you can do is to contact him the next time or avoid peak hours, such as working hours for a smooth connection|
If any of you experience problems or have questions related to Bank Mega products and services, you can contact the call center number provided. Make sure that you make good use of this mega call center service to solve the problems that are occurring.